They are all about the same. Some are big companies, some are small (like us). But the features and even the pricing, while sometimes gimmicky, are about the same. So, choosing one becomes a bit of a game of chance. OR, you could think of it differently.
As our logo says, we’re “How service business gets done.” That means we are not about being your phone company, we are about being your back-office company. The one stop where you can get everything you need to run your administration and field agents efficiently. That includes our products as well as those of strategic partners, to provide a full, integrated service business product suite for all types and sizes of service companies. And all our products and services are cloud and user based with no term contracts, and no fees to grow/shrink/or cancel. So, you get and pay for only what you need for only as long as you need it.
As our logo says, we’re “How service business gets done.” That means we are not about being your phone company, we are about being your back-office company. The one stop where you can get everything you need to run your administration and field agents efficiently. That includes our products as well as those of strategic partners, to provide a full, integrated service business product suite for all types and sizes of service companies. And all our products and services are cloud and user based with no term contracts, and no fees to grow/shrink/or cancel. So, you get and pay for only what you need for only as long as you need it.
Since we specialize in working with service businesses here are some suggestions to get maximum mobility, customer perception, and efficiency when you are planning your system. You can see all the available features below and they all add value, but here are few ideas that might not jump off the page.
Never miss a call. Your extension can ring in the office, at home, on your mobile all at one time or in an order you prescribe.
In your car, can’t take notes. No worry, record the call and store it in the cloud for retrieval later. All details captured.
Send a message to all your techs at one time. Great for keeping in touch with a mobile work force.
Easy way for a field agent to solicit and get help while in the field.
Combine myServiceOffice and Auto Attendant features to limit or even eliminate the need for bricks and mortar office.
Those are just a few of the ideas. We’re sure you’ll be even more creative and design the perfect system for you. Oh, and you can add, modify, change things anytime you want right from your Administrative portal.
You can build your own system below, or you can answer a few questions and we’ll send you a quote. Or, you can request a consultation and we’ll help you build your myServicePhone system with you. First, watch this video on how to configure a system. There may be some things you’ll want to think about.
Use the D3UC web- based Administration portal to quickly and easily setup all of your unified communications devices. Just point click, drag and drop.
The multi-level auto-attendant (virtual receptionist) can replace the need for a receptionist and give the impression of a much larger business. Configure it for various departments (e.g. press 1 for sales, 2 for customer service etc.), use time of day routing, add customized greetings, etc.
Allows a telephone subscriber to block incoming calls from specific telephone numbers (also known as call blocking).
Allows real time monitoring of a call status for a certain number of extensions.
Redirect calls to another phone number, including a failover mode which automatically forwards calls when device is not registered to the platform.
Provides basic call center functionality without reporting.
Record inbound and outbound for internal and external calls. Can be activated at the account, user or group levels. Requires storage on AWS or Google Drive.
Allows a user to suspend a call already in progress in order to accept a second call. Switching between calls can vary depending on the brand of device.
Set caller ID name and number at the device, user, or account level.
Common devices supported on the platform include SIP phones, cell phones, softphones, landlines and ATAs for analog.
Find a person in the directory by their name so no need to remember extensions. This feature can be accessed by Phone screen or voicemail.
Block incoming calls and send them directly to a voice mailbox, if setup.
Emergency 911 locations are addresses for the physical location of your phone. If you ever need to call 911, your E911 location will indicate your physical position to the emergency personnel.
Users can be assigned a 3, 4 or 5-digit number for internal access. The system is able to handle different dial plans for the same account (i.e. an office that requires 4-digit extensions and 5-digit extensions.)
Experience high definition voice when dialing phone to phone on the platform, or any HD/G.722 codec enabled phone off the network.
Temporarily suspend the ability to verbally communicate with a caller without terminating the connection.
Allows customers to virtually move their phone to another station at any time. This feature is useful for offices that have mobile or part-time employees, where there are more employees than devices.
Allows a phone to be dialed, forcing it “off-hook” to speakerphone mode. This can be useful for announcing callers and paging individuals who may not be near a phone, particularly in a warehouse setting.
Send an email with a PDF attachment to a fax machine and receive a fax as a PDF attachment via email.
Upload your own music or custom message files for people to hear while you place them on hold.
Disabling the audio of a call so others on the call cannot hear sound from muted device.
View spare number and numbers currently in use. Purchase local and toll-free numbers, and activate them in seconds.
Allows real-time monitoring of calls and can be viewed at the user or device level.
Allows calls to be placed in a “parking spot” so other users can retrieve the call from any device on the platform.
Push 1 button on a video-enabled desk phone or softphone, and be connected to a 2-way video conference.
Add text to the incoming caller ID to identify which menu option the caller chose from the menu. Can be useful for small companies with employees in multiple departments.
The ability to dial a recently received call without entering the number again.
Allows multiple phones to ring when one extension or number is dialed. The platform supports group features of call recording, ringback, caller ID prepend, call forwarding and next actions if a call is not answered by someone in the group.
Dialing one number activates calls to any designated devices, ringing them simultaneously or in order you program.
Allows users to program shortcuts for telephone numbers to dial them quickly with just one or two digits.
Allows simultaneous phone calls from a device to 2 other phone numbers.
Create customized incoming call handling based on the day of the week and time of day.
Allows incoming calls to be relocated from one phone to another phone number or extension at the press of a button. Call Transfer is activated using hard buttons or soft buttons on any phone.
Allows users to view voicemails, call history, faxes, devices, and monitor personal conference bridges.
Voicemails are automatically emailed to an email address when the user is created.
| Base Phone Service Options | ||||
| Item | Description | Quantity | Unit Price | Monthly |
| Basic Services (with or without a User) | ||||
| EXTUM | Registered Device with Unlimited Minutes | $30.00 | ||
| EXTNET911 | Registered Device with Extension Dialing and E911 only | $15.00 | ||
| LDID | Local Telephone Numbers | $5.00 | ||
| TFDID | Toll Free Telephone Numbers | $10.00 | ||
| TFMINS | Estimated Toll Free Minutes | $0.05 | ||
| Additional Services for Users with 1 Registered Device | ||||
| SIP | SIP Device | $10.00 | ||
| SOFT | Softphone Device | $5.00 | ||
| OTHER | Other Device | $5.00 | ||
| SLA | Secondary Line Appearance | $5.00 | ||
| Optional Services | ||||
| VIRTUAL | Virtual Receptionist | $20.00 | ||
| CONF | Conference Bridge Service (one PIN) | $20.00 | ||
| CONFPIN | Additional Conference Bridge PINS | $5.00 | ||
| FAXB | Faxbox | $5.00 | ||
| RECORD | Call Recording (per User) | $5.00 | ||
| QUEUE | Call Center Queue | $40.00 | ||
| AGENT | Call Center Agent | $20.00 | ||
| VMB | Virtual Voicemail Box | $5.00 | ||
| GROUP | Calling and Paging Group | $5.00 | ||
| Emergency 911 | ||||
| E911 | Emergency 911 (1 per location REQUIRED) | $5.00 | $ 5.00 | |
| Hardware | ||||
| TOTAL MONTHLY (* Excludes state/local taxes on services) | ||||
| One-time Fees | ||||
| LTNP | Local Telephone Number Port | $10.00 | ||
| TFTNP | Toll Free Telephone Number Port | $10.00 | ||
| VANTN | Vanity Telephone Number | $25.00 | ||
| CNAM | Update Calling Name | $10.00 | ||
| SETUP | Account Setup | $100.00 | ||
| Current Monthly Spending | $ | |
| Monthly Savings | ||
| Yearly Savings | ||
| Yearly and Monthly Savings Percentage | ||
