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June 2010 Newsletter
partner offer:
Looking for more business? Who isn’t? myServiceForce has negotiated an amazing deal with the nation’s leader in lead generation for contractors just like you; ServiceMagic!
ServiceMagic has created a risk-free offer exclusive to myServiceForce.com members! Normally, there is a $99 enrollment fee for their program. Members of myServiceForce.com can enroll completely FREE! Why not enroll and see what kind of jobs are available in your area?
Click HERE, enter your company information and a ServiceMagic Contractor Coach will contact you to finish your enrollment.
june 2010 newsletter
Welcome to the myServiceForce.com Monthly Newsletter! Each month we will keep you up to date on tips to take advantage of your software to its fullest, new offers from our partners and important information or changes to our software. We are strive to add value to your experience with us. Please email us anytime, sending suggestions to support@myserviceforce.com. We would love to hear how we can improve our newsletter and services as a whole.
in this issue
Upcoming Advances in myServiceForce – myServiceWidget!
Would you find it helpful to be notified when events occur inside our software? Like when you receive a new dispatch or a customer schedules a new appointment in myServiceScheduler. Announcing myServiceWidget!
A small icon sitting in your system tray (bottom right corner) that serves as a notification system for myServiceForce software. We are currently testing a release version and looking for field test users. Be a part of the evolution of myServiceForce! Email us at support@myserviceforce.com telling us you want to be included or what you want to see in the feature.
A Message from Gary Rawding – myServiceForce.com CEO
I want to thank everyone for joining us on our journey over the last month as we have launched our On Line Business Center and so many new products and features. I know this has been at time one of those “temporary inconvenience, permanent improvement” scenarios and we still have a ways to go. What’s left you ask:
- Our On-Line Service Center (see the article below).
- Continued enhancements and updates to all of our products: myServicePro, myServiceScheduler, myServiceCC, and myServiceACE.
- Addition of myServiceCustomer, a product to help you stay in touch with your current customers and reach out to new ones.
- Addition of myServiceEstimator, a product to help develop customer project estimates and present them in a professional proposal quickly and even paperless.
- Addition of new Partners and new Partner products. Look for announcement real soon.
And you can expect much, more. Look to your monthly newsletter to announce all of things we’ve done, and will do, as well as helpful hints, ideas, and, we hope, some special offers you will find attractive.
I also want to take this opportunity to congratulate our Grand Prize Winners and they are:
Otis Bruce - Prime Time Plumbing, Greenwood MS - $10000 Entertainment Center
Mark Cheben – ARS Maryland, Laurel MD - $3000 Panasonic Toughbook
Brad Terry – Certified Heating & Air – Beggs OK – 1 Year of Service from myOpenJobs ($2000 Value)
Brandon Williams – Hardy Plumbing Company – Augusta GA – Sprint Smart Phone
Frank Vesci – F.A. Vesci Appliance – Aston PA – Dewalt Contractor Series of Books
myServicePro Pricing
During the AHS road shows we talked about changing myServicePro pricing to be totally based upon usage. While this was a revenue neutral concept for us, we thought it might help companies to smooth out payments to their business cycle, that was, pay a little more when business volume is high and a little less when it’s lower. To our surprise this was not met positively and as it means more work for us, the logical conclusion is to maintain our current seat based pricing.
With that in mind, during the month of June we will be automating the counting of seat licenses in use for each customer and will continue to do so going forward. We do this by counting the number of “active technicians” and the number of login id’s for administrators and customer service agents (office personnel) and non-active technicians. Seats are counted 1 per active technician and 1 for each 2 active office personnel.
To get prepared, you should deactivate any technicians and "administrative people" that are not currently working by logging into myServicePRO and going to the Employee Maintenance section. Look up an employees you wish to make inactive, fill in the bubble next to their name and click either “make inactive” if you are using QuickBooks, or click “delete” if you are a non-QuickBooks users. And don’t worry their service history and assignment records will still be kept on the server for your archives.
We will be sending you your July billing amount based upon this review in June. Please call us with any questions or if you need help with adding or deleting personnel.
PRO Tip
Did you know that Firefox is the best web browser for use with myServiceForce software? While we will continue to support Internet Explorer our primary testing and troubleshooting is done in Firefox. Download it HERE!
myServiceForce.com ANNOUNCES the OnLine Customer Service Center
Now Customer Support is better than ever. Coming in June, the OnLine Customer Service Center will provide access to the information you need to:
- Get Set Up
- Get Trained
- Get Downloads
- Get Customer Service
- Get your Accounts Just Right
The OnLine Customer Service Center is only accessible by myServiceForce customers and only when they log in. It will have clearly marked departments where you can go for your information. Need to know how to set up a myServicePad, it’s there. Need to download the latest handheld software? It’s there. Forgot how to set up new device? It’s there! It’s all there. But, if you need some hand holding…it’s there too. Just send an e-mail or click the chat function and we’ll come running.
Besides the great stuff you will have at your fingertips, we are also installing a new customer communications center with all new software and equipment designed to improve your customer service experience. It will allow us to manage your needs faster and in a more personal method as now all of our customer records and service records will be completely linked. Cutover to the new system is scheduled for June 12th so it will be ready for start of business Monday, June 14th.
One change for you. Please consider this the best method for getting help from customer service as all forms of communications will be handled on first in first out basis and because e-mail and chat responses can be handled in multiples at a time we would ask you to try:
- Chat, even if you need a phone call. It’s the fastest was to request one.
- e-Mail, especially if you need us to fix something. The email link is right there. Just click it and tell us what it is and we’ll get it done for you. No need to waste your time playing phone tag.
- Telephone call. All calls will initially go to voice mail. So leave a detailed message and we will make sure the right person gets back to you in a first in first out basis.
We look forward to your feedback on our OnLine Customer Service Center!
Support Tip
If you are calling one of our myServicePad manufacturers you will need at least 2 pieces of information to receive service. Our company name “Field Master Solutions dba myServiceForce” and the serial number on the bottom of your myServicePad. If you do not have this number please email us before calling the vendor.
