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August 2010 Newsletter
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august 2010 newsletter
Welcome to the myServiceForce.com August Newsletter! This months issue covers some exciting new features of myServiceForce as well as a perspective on the Service Industry everyone should read. If you haven't read one of our newsletters before each month we keep you up to date on tips to take advantage of your software to its fullest, new offers from our partners and important information or changes to our software. We are strive to add value to your experience with us. Please email us anytime, sending suggestions to support@myserviceforce.com. We would love to hear how we can improve our newsletter and services as a whole.
in this issue
Just Released! Never Miss Another AHS WorkOrder - myServiceWidget!
That's right! Instant notification on your desktop when a new work order arrives or a new appointment time slot is requested. myServiceWidget works with myServicePRO, myServiceACE and myServiceScheduler. Improve your cycle time, customer satisfaction with quick responses and overall efficiency of your service business.
myServiceWidget is a small icon sitting in your system tray (bottom right corner) that serves as a notification system for myServiceForce software. As with all of our products we are interested in your feedback on myServiceWidget. Please let us know what you would like to see as this powerful tool evolves.
Currently Version 1.0.4 is available HERE (you must have myServiceForce.com login credentials - if you need assistance email us by clicking HERE)
A Message from Sean Marzola – myServiceForce.com Vice President of Business Development
I have a deep passion for what we do here at mSF. Combined with my overall closeness to this specific Contractor, I launched into a full analysis of what I would do if I were running a Residential Home Services Business, regardless of trade type. When I sent him my write up, he called me and said it literally changed his entire perspective on how he was going to go about changing his business (and this was a 2nd generation, family run business that’s been around for 30+ years).
After that exchange, and subsequent follow ups, I wondered if I could produce a White Paper that could help anyone in this space run their business in a more balanced, more efficient, more productive manner. I’m very excited to bring you these ideas as well.
It’s not a big investment, but it could be a huge impact on your business. There is at least 1 idea in there to help your business.
Best to you and keep up the great work you all do out there!
myServicePad Software Update Available Now! (2.0.4.0)
myServiceForce is excited to announce the release of software version 2.0.4.0 for the myServicePad. This update brings a number of important upgrades to your technician's experience. Below please find a list of the new features and fixes:
- Auto Update - We have implemented a feature that will notify you if there is a new update available for download. After today's update you will no longer need to uninstall and re-install the myServicePad software for each release!
- The amount entered in the "Amount Collected" field will now appear on emails/printouts.
- Issue where Service History notes occasionally did not appear on emails/printouts has been fixed.
- Splash screen - User now gets the hourglass indicator when tapping on a selection. This way, you will KNOW you tapped
PRO Tip
Do you know about Service Agreements in myServicePRO? Service Agreements allow you to auto-generate a work order, so that, when the time comes, there is a reminder and all you have to do is assign it to one of your techs. Learn more about Service Agreements in our recorded webinar section available HERE.
myServiceForce.com Funny Customer Story Competition
The field service business is filled with funny stories about your crazy customers, other contractors and job site situations. Think you have the funniest story of our user base? Tell us and win a myServiceForce polo shirt!
Topics might include:
- Mistakes by you or your staff
- Customer's that drove you nuts
- Mistakes made by other contractors on your job site
- "Fixes" you have run across in the field
All stories must be submitted via email (click HERE) by August 31st. We will announce the winner September 7th
Support Tip
We know that the speed of our support group counts. Our new system (explained HERE) has been running great for the past month. Support request turn-around time has dropped nearly 20%. To make the most of our new system don't forget the your support options (ordered in speed of response); 1. Email 2. Online Chat 3. Phone with Voicemail
