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Scheduling

myServicePRO is a fully integrated system, so improvements in scheduling processes also make dispatching easier.  Plus, the depth of detail that myServiceForce can communicate in your work orders allows for more accurate scheduling, meaning fewer late arrivals and less overtime hours.

The hub of the myServicePro’s scheduling is the dynamic, auto-updated dispatch board.  Working from the dispatch board, users can quickly and easily view the activity of your field service technicians.  Through the use of color-coding, pop-up menus and easily accessible folders, users can efficiently manage your field service staff.  In addition, office users have immediate access to your customer database from the dispatch board.  This allows for rapid scheduling of calls.  For scheduling first-time customers, users can add a new customer into the system in a matter of seconds and immediately schedule the work to be done.

Another tool of myServicePRO that enhances scheduling is our Service Agreement module.  Service Agreements allow you to define in advance when you want work orders created.  This automates the process of creating work orders, increasing efficiency and reducing the chances of missing recurring service visits such as preventative maintenance and other regular services.