myServicePro Features
myServiceForce’s myServicePRO provides a complete customer service solution for the field service industry that combines Work Order Management, Dispatch, Inventory Management, and Invoicing solutions through an On-Demand software with sophisticated mobile technology sold Software as a Service (SaaS). The solution is designed to integrate with popular back office systems, especially QuickBooks and can be fully deployed in a short period of time with very low up-front costs.
Using popular smart phones powered by Microsoft Mobile 6.0 or inexpensive laptop computers (the msPAD) field technicians, management, and administration are constantly in sync.
For an overview video of myServicePRO click here.
Explore each of myServicePRO’s individual features below:
- Scheduling
- The myServicePRO scheduling tools feature five status levels that can be updated from the office - or wirelessly from the technician on the road. By allowing greater visibility and control over your schedule, myServicePRO can provide higher levels of efficiency and productivity for your service team.
- Dispatch
- In a service business, the dispatcher is the central cog that keeps the rest of the machinery moving. myServicePRO enables automatic, wireless updates to service technicians right on their mobile devices, cutting down on phone calls and inefficient routing
- Work Orders
- With its amount of programmable fields and methods for setting up work orders, myServicePRO can be customized to the unique needs of your service business. myServicePRO work orders provide the depth of information that your technicians need to make the right decisions on parts, tools and time that make your business successful on a daily basis.
- Tech Monitoring
- Leveraging the power of Windows Mobile 5.0 and the devices it runs on, myServicePRO empowers new levels of monitoring of your vital service staff. Status updates can be made on a technician's handheld device or laptop and appear almost instantly over the broadband-connected computer in your office.
- Invoicing
- At the end of the day, all of the increased productivity and efficiency that myServicePRO can bring your company can only go so far to improving cash flow. That's why myServicePRO also enables faster, automated invoicing, including features like on-site printing and signature capture, so that payments can be received faster.
- Quickbooks Integration
- myServicePRO is an integrated data solution for QuickBooks, which means information flows automatically between your QuickBooks accounting and your myServicePRO service management database. By bridging the gap between your work and your books, myServicePRO cuts down on time spent keying in data that can be better spent on your customers.
