myServicePRO Field Device Options
myServicePRO software uses data services supplied by any cellular carrier to send and receive work orders and customer information. It works with data ready smart phones and PDA’s that use Microsoft’s Windows Mobile 6.0 or 6.5 and has a touch screen, as well as Windows-based Tablets and Laptop PC's. For more information of the use of tablets and laptops click HERE. When it comes to myServicePro you have many options in terms of what your technicians will use in the field but we suggest implementation of the myServicePad in order to unleash the power of the mobile internet for your field force.
To learn more about either option take a moment and explore the information below:
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Tablet PC and Laptop Options
To
use all of the features of FieldMasterPro’s Field Software you must
have a touch sensitive screen, i.e. a Tablet PC and access to the
Internet, generally through a USB Cellular Connection. This is
especially true if you intend to "Go Paperless" and capture customer
approval signatures on the device. It also makes it easier to use the
convenient pull down screens for rapid data entry. For these reasons we
strongly recommend our myServicePad however any windows based laptop can work as a field device.
myServicePad
myServicePad
is an exclusive offer from myServiceForce.com for running its Field
Techncian Software. For a brief presentation on the features and
functions of myServicePad click Here.
Internet Access
Access to the internet requires a cellular USB modem, WiFi, or Ethernet connection. Once accessed, myServicePad supports the following functions:
- Access to all myServicePRO services including Office Functions
- Receive and work customer orders.
- Full statement and invoice processing.
- Complete customer history.
- Voice and data communication including full picture and video modes.
- Customer billing and collections services.
- e-mail to support customer and invoicing communications.
Cellular Phones/PDA's
myServicePro's Field Technician software uses data services supplied by any cellular carrier to send and recieve work order and customer information. It works with data ready smart phones and PDA’s that use Microsoft’s Windows Mobile 6.0 or later and has a touch screen.
myServicePRO uses very little data transmission and there are many plans from which you can choose ranging from $5 to $25 per month. However, we generally recommend and unlimited data plan in order to eliminate the potential for high cost due to data overruns from other on-line uses, e.g. surfing the internet or e-mail.
The list of compatible phones changes quite often. For information
about a certain cellular company's compatible phones please email us at support@myserviceforce.com. Be sure to mention the cellular company you are interested in.
