myServicePro Benefits
Field Service companies use myServicePRO as the cornerstone of their business management system. It automates the entire Customer Service Cycle from the initial service request through invoicing. The result it a dramatic improvement in employee efficiency and information gathering and processing resulting in instant increases in billable time and reduction in operating costs. HVAC, HVACR, Plumbing, Electrical Contactors, Building Maintenance, and Pool Service companies, to name a few are on the record for benefits resulting in near instant return on any investment. Our solutions provide high returns on investment due to the significant time and cost savings generated. Customers in HVAC and Pool Service report immediate revenue increases of 20% to 30% (see Case Studies) in addition to the benefit of being able to manage their business from anywhere that has internet access.
"It has made us a paperless company. Hardly any paper floats through the business anymore. From a work order standpoint, it's all done electronically." The resulting growth for PMS has been a $1 million increase for every year he has been in business. "I get my billing out in three days on average," Willison said. "We've reduced accounts receivable to under 45 days.
Tom Willison, president and owner of Pro Mechanical Service (PMS), an HVACR contracting company. To read more about ProMechanical's experience click here.
Key benefits of myServicePRO include:
Reduced overhead and operating costs
- Eliminating double data entry saves hours each day in the office
- Tighter control over parts consumed at the point of service cuts losses and gets more billable items on the invoice
- Fewer trips to the office and more efficient dispatching saves time and gasoline
Improved technician productivity and increased service revenue
- Eliminating paper work orders, as well as unnecessary phone calls and office visits adds hours of weekly 'work time' to each technician's schedule
- Greater accountability among technicians ensures 'on the job hours' are spent on the job
- Remote access to vital customer and equipment information improves the technician's performance and efficiency on the job site
Improved customer service and customer retention
- Immediate wireless submission of completed service tickets or invoices from remote technicians ensures customer issues are hastily addressed and errors are detected
- Eliminating unnecessary phone calls between the office and field technicians opens phone lines for customers and allows employees to provide better service
Increased 'cash on hand'
- Immediate wireless submission of completed service tickets enables invoices to be produced and sent out almost immediately for those that do not bill in the field
Enhanced company image and increased sales
- Up to the minute information and more knowledgeable employees ensure competitive differentiation
- More productive and professional technicians can immediately lead to increased service contract sales and repeat business
