myServiceCustomers
Customer Communications and Management Made Easy
Coming Soon…4th Quarter 2010
A powerful tool to aid in the management of your customers.
Think about how you keep track of all of your customers right now. Now think about how many different places you keep different pieces of information. Some of it is probably on paper, some might be in a spreadsheet or calendar feature within your computer and some might already be kept within myServicePro or one of our other field service management tools. Now, imagine centralizing all of this information and adding the ability to market your services to each of these contacts and keep track of all of the little details that make each customer different from each of your others.
Introducing myServiceCustomers (Available Q4 2010)
myServiceCustomers is a customer relationship manager (CRM) designed specifically for the service industry. Now all of your customer data can be kept in a single location allowing companies to cut the time it takes to hunt down all this information and focus instead on the tasks that turn a profit.
Some of the features available in myServiceCustomers:
- Full Calendar/Reminder System – Remind yourself to call customers for seasonal maintenance or to remind them of an upcoming service interval, all in an automated fashion
- Customer Reporting – Create customized reports to pull lists of specific customers from your database. Very useful when it comes to marketing to your customer’s based on the type of equipment they own or the type of work you have done for them in the past
- Customer Notes – Keep track of what you have discussed with customers in the past as well as specific notes for their home or location.
- Customer Mapping – Evaluate where the bulk of your customers currently exist. Create marketing campaigns to capture geographic areas you under serve or to target an area you currently work heavily in to centralize your business.
- Integration with myServicePro to further optimize the efficiency of your business. When integrated service history, customer history and equipment notes are all available within myServiceCustomers as well as myServicePro.
Finally, a customer relationship manager built specifically for the field service industry. myServiceCustomers, Customer Communications and Management Made Easy. Coming to myServiceForce.com in the 4th Quarter of 2010.
Have ideas you would like to see implemented in myServiceCustomers? We would love to hear from you! Please email your ideas to ideas@myserviceforce.com.
