Mobile Field Service Management and Productivity Software for Small Business

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Features - Dispatch

In a service business, the dispatcher is the central cog that keeps the rest of the machinery moving.  FieldMasterPro enables automatic, wireless updates to service technicians right on their mobile devices, cutting down on phone calls and inefficient routing.

Calls may be dispatched to technicians in groups (i.e. an entire days worth of calls at one time), or calls may be dispatch individually.  If you need to modify the schedule throughout the day, myServiceForce.com’s software allows for you to easily move calls from one technician to another.  As the technicians synchronize their wireless devices in the field, their schedules are automatically updated to reflect any changes made in the office.  However your calls need to be dispatched, FieldMasterPro will make it easy.

As the technicians perform work in the field, the devices will send updates back to the office.  On the dispatch board you will see when the technicians are in-route to a job, when they have arrived and are in-progress at the work site, and ultimately when they have finished their work.  From a dispatch standpoint, being able to see where technicians are at in their job progress allows for very efficient scheduling.  For instance, if you see a technician is running long on one job and won’t be able to make it to his next scheduled job, you can easily modify the schedule to move the next call to an available technician.

By keeping your technicians on the move and on time, myServiceForce's dispatch tools play a key role in helping your business reach peak potential - and maximum profitability.