Mobile Field Service Management and Productivity Software for Small Business

Company | Support | Contact Us

Solutions

Benefits

Field Service companies use FieldMasterPro as the cornerstone of their business management system.  It automates the entire Customer Service Cycle from the initial service request through invoicing.  The result it a dramatic improvement in employee efficiency and information gathering and processing resulting in instant increases in billable time and reduction in operating costs.  HVAC, HVACR, Plumbing, Electrical Contactors, Building Maintenance, and Pool Service companies, to name a few are on the record for benefits resulting in near instant return on any investment.

In general, benefits include:

Reduced overhead and operating costs

  • Eliminating double data entry saves hours each day in the office
  • Tighter control over parts consumed at the point of service cuts losses and gets more billable items on the invoice
  • Fewer trips to the office and more efficient dispatching saves time and gasoline

Improved technician productivity and increased service revenue

  • Eliminating paper work orders, as well as unnecessary phone calls and office visits adds hours of weekly 'work time' to each technician's schedule
  • Greater accountability among technicians ensures 'on the job hours' are spent on the job
  • Remote access to vital customer and equipment information improves the technician's performance and efficiency on the job site

Improved customer service and customer retention

  • Immediate wireless submission of completed service tickets or invoices from remote technicians ensures customer issues are hastily addressed and errors are detected
  • Eliminating unnecessary phone calls between the office and field technicians opens phone lines for customers and allows employees to provide better service

Increased 'cash on hand'

  • Immediate wireless submission of completed service tickets enables invoices to be produced and sent out almost immediately for those that do not bill in the field

Enhanced company image and increased sales

  • Up to the minute information and more knowledgeable employees ensure competitive differentiation
  • More productive and professional technicians can immediately lead to increased service contract sales and repeat business